Effective Date: Apr. 6, 2017
- Use of Our Service
- Non-Personal Information We Collect About You
- Personally Identifiable Information We Collect About You
- Disclosure of Your Information
- How SkinIO Handles Privacy and Security Internally
- Updating Your Information and Contacting SkinIO
- Our Users and Certain Disclosures
- What personally identifiable information of yours is collected;
- What organization is collecting the information;
- How the information is used;
- With whom the information may be shared;
- What choices are available regarding collection, use and distribution of the information;
- How you can correct any inaccuracies in the information; and,
- How you can opt in or opt out of any program or service we offer.
Use of Our Service
The SkinIO Service contains links to other websites. Once you enter another website (whether through a service or content link), be aware that SkinIO is not responsible for the privacy practices of these other websites. We encourage you to look for and review the privacy statements of each and every website that you visit.
Non-Personal Information We Collect About You
Even if you do not register with SkinIO, we collect Non-Personal Information about your use of our services. Non-Personal Information includes any information that we gather as you navigate our Service, such as your browser type, pages viewed, and the time spent on the Service.
We collect and log the IP address of all visitors to SkinIO. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our Website is being used, including the pages visitors are viewing. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.
We collect Non-Personal Information about your use of our Service. Every device access of the SkinIO Service is assigned a different cookie by SkinIO. The information collected by cookies (i) helps us generate content on Web pages, and (ii) allows us to statistically monitor how many people are using our Service. We may use cookie information to determine the popularity of certain content. Cookies are also used to facilitate a user’s log-in, as navigation aids, as session timers, and to restrict underage use.
We also may use web beacons to collect Non-Personal Information about your use of our Service. The information collected by web beacons allows us to statistically monitor how many people are using our Service. Our web beacons are not used to track your activity outside of our Service. We do not link Non-Personal Information from web beacons to Personally Identifiable Information without your permission and do not use web beacons to collect or store Personal Health Information about you.
Unique Identification Key
A unique identification key is a string of characters that is incorporated into a device by its manufacturer and can be used to uniquely identify that device (for example an IMEI-number of a mobile phone). Different device identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. A given device may have several different unique identification keys. Unique identification keys can be used for various purposes, including security and fraud detection. We collect unique identification keys so that we can properly administer our system and gather aggregate information about how our applications and interactive tools are being used. To maintain your anonymity, we do not associate unique identification keys with records containing Personally Identifiable Information and Personal Health Information.
Personally Identifiable Information We Collect About You
As a registered member of SkinIO, you may choose to use certain SkinIO interactive content, applications, tools, and services that may ask you to voluntarily provide other types of information about yourself. We use Personally Identifiable Information, such as your name, address, telephone number, email address, healthcare provider affiliation, address, user name and password, to uniquely identify you and your use of SkinIO services. SkinIO may use your Personally Identifiable Information to: (1) authenticate your use of our services; (2) provide requested services (including but not limited to the sharing of image notes between you and your healthcare provider); and (3) analyze de-identified data in aggregate.
We also collect and transmit Personal Health Information that either you or your healthcare provider submits to SkinIO.
Communication With and By Providers
SkinIO has the ability to use your Personally Identifiable Information to send you emails notifying you of new or additional image notes submitted by your healthcare provider(s). You also have the ability to create image notes to be viewed or shared with your participating healthcare provider(s).
By registering with SkinIO, you specifically authorize SkinIO to use and disclose your Personal Health Information and Personally Identifiable Information electronically to your healthcare provider(s) and as further set forth in our agreement with your participating healthcare provider(s).
You specifically acknowledge and understand that when you register with SkinIO, both you and your participating healthcare provider(s) will have access to your Personal Health Information and Personally Identifiable Information (including but not limited to uploaded image notes taken by either you or your healthcare provider).
If you do not want your healthcare provider(s) to have access to your Personal Health Information or Personally Identifiable Information through SkinIO, do not upload images and unsubscribe to our services.
We enter into separate agreements with participating healthcare providers. Some of the tools do not retain your Personal Health Information, while others store your Personal Health Information in accordance with our agreements with your healthcare provider(s) or how you otherwise authorize us.
Emails You Send to SkinIO
The email functionality on our Service does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.
BY USING THIS WEBSITE, YOU AGREE NOT TO USE EMAIL AND OTHER FORMS OF ELECTRONIC COMMUNICATION FOR TREATMENT PURPOSES.
Disclosure of Your Information
Disclosure to SkinIO Operations and Maintenance Contractors
Disclosure to Linked Sites
Disclosure of Aggregate Information
SkinIO may provide Aggregate Information to third parties. For example, we might inform third parties on the number of users of our services and the activities they conduct while using our services. Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
How SkinIO Handles Privacy and Security Internally
Here Are Some of the Security Procedures that SkinIO Uses to Protect Your Privacy:
- Requires both a personal username and a password in order for users to access their Personally Identifiable Information or Personal Health Information.
- Uses firewalls to protect information held in our server’s host.
SkinIO Provides Additional Protection for Your Personal Health Information as Follows:
- Maintains Audit Trails so you can know who has accessed your SkinIO account.
- Unless otherwise provided in this policy, limits access to Personal Health Information to participating healthcare providers that have entered into an agreement with us.
Despite SkinIO’s efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
Updating Your Information and Contacting SkinIO
Updating Your Personally Identifiable Information
SkinIO applications, services, or tools that collect and store self-reported data allow you to update or review information you have submitted by going back to the specific application or service and logging in. SkinIO may store user submitted data in an active database for a period of six months. After six months, user submitted data, will be held in an active database or on an inactive back-up medium for a period of not less than six years unless otherwise required by our participating agreement with your healthcare provider(s) or law.
Updating Your Personal Health Information
Self-Reported Information – Please log in to the SkinIO and access your “settings” tab; the functions will show you how to update or review your information. We remove Personal Health Information only at the request of the authorized user. In order to verify that only authorized users may request removal of their Personal Health Information, we require you to send a signed statement, including your name, address, email address and birth date, to the address below authorizing SkinIO to remove your Personal Health Information from our active databases. Upon receiving your request, your personal health identifiers stored in active databases will be removed so that you cannot be identified or associated with any Personal Health Information you have previously provided. Mail your requests to:
320 West Ohio Street 3W
Chicago, IL 60654
We will notify you within 30 days of receipt of your letter to confirm that your personal health identifiers have been removed.
Limitations on Removing or Changing Information
You should be aware that it is not technologically possible to remove from our servers and the servers of our contractors each and every record of the information you have provided to SkinIO.
We are not responsible for any information provided to your healthcare provider(s). Once your healthcare provider has access to Personal Health Information or Personally Identifiable Information provided through SkinIO, such information will become part of your healthcare provider’s medical record and maintained in accordance with applicable laws.
Our Users and Certain Disclosures
An informational user will view information about SkinIO’s products and services and the information SkinIO provides concerning skin cancer. The Personally Identifiable Information supplied in the case of such a user will be no more than that user’s IP address.
Patient and HealthCare Provider Users
Patient and Healthcare Provider users are those SkinIO users who seek to store images and notes on SkinIO’s Service. Patient users and Healthcare Provider users will be providing both Personally Identifiable Information and Personal Health Information in connection with their use.
Images of skin conditions are stored by users in a third-party secured server. Users who seek to store images of skin conditions and/or to provide medical information will be subject to the terms and conditions of both SkinIO and the third-party secured servers concerning this storage.
As more fully explained in SkinIO’s Legal Terms and Conditions of Use in Section 3, the provision of images of user’s skin conditions does not constitute any diagnosis of any such condition by SkinIO. Nor does SkinIO, by agreeing to store and/or transmit Personally Identifiable Information or Personal Health Information, agree that the patient user needs or does not need treatment for any such condition nor does SkinIO recommend any particular treatment. Diagnosis and treatment are not features or functions of SkinIO. Such diagnosis and treatment may be provided only by a licensed physician.
The user hereby releases SkinIO from all liability in connection with any diagnosis and/or treatment of any skin condition, which skin condition is the subject of an image stored or transmitted by SkinIO.
Minors should not use the Service. Neither SkinIO nor any of its services is designed or intended to attract children under the age of 18. We do not collect Personally Identifiable Information from any person we actually know to be under the age of 18.
If you have a complaint or problem, please use our Customer Support Form (Contact Us). Our customer service department will forward your complaint to the appropriate internal SkinIO department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so.
If you do not receive adequate resolution of a privacy related problem, you may write to SkinIO’s Privacy Office at:
320 West Ohio Street 3W
Chicago, IL 60654
We will notify you of receipt of your letter to confirm that your personal identifiers have been removed.